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I am Having Trouble Logging in to Blackboard Mobile Learn and I Am Certain I am Using The Correct Login Credentials. What Should I Do?

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First, make sure you are able to log into GothicNet with your GothicNet ID and case-sensitive GothicNet password. If you cannot, please read the FAQ about resetting your own password. If you are indeed enrolled as a student and you are able to log into GothicNet but these same credentials are not allowing you access to Blackboard via the Mobile Learn app, try uninstalling the Blackboard Mobile Learn app and re-installing it. If you are still having trouble, please contact the NJCU IT Help Desk.


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